Refund Policy

Last updated: 04/08/2026.

1. Full refunds are given when

• You cancel within 7 days of payment and onboarding has not commenced;
• We fail to deliver a working system within the agreed onboarding period through our own fault, and cannot remedy it promptly;
• A duplicate payment or billing error occurs — the duplicate amount is refunded in full;
• We cancel the service without breach on your part — the unused portion of the current month is refunded.

2. Refunds are not given for

• The setup fee once onboarding has commenced (Meta verification initiated or configuration performed);
• The current month’s subscription once billed — cancellation takes effect per the Cancellation Policy;
• Third-party outages (Meta, PayFast, hosting, load-shedding, connectivity) — service-time extensions apply instead where material;
• Broadcast message costs already billed by Meta for sends you authorised.

3. How refunds are paid

Request refunds at info@chatorder.co.za with your store name and payment reference. Approved refunds are processed to the original payment method via PayFast within 7–10 business days of approval, and every request receives a written outcome within 2 business days.

ChatOrder is a product of ChatOrder (Pty) Ltd [registration number: 2026/616766/07], 655 Marine Drive, Brighton Beach, Durban 4052, South Africa · robin@franchiseinabox.co.za · +27 82 451 1604. Nothing in this policy limits your rights under the Consumer Protection Act, 2008 or other applicable law.